FAQs

 

 

Do you sell new or used copiers?
We sell both new as well as refurbished and remanufactured copiers. Please contact us for specific quotes and details.

What warranties do you offer?
Most of our new systems come with a 90-day manufacturer's warranty. Manufacturers' warranties differ slightly by brand, so please ask your sales representative for specific details on the brand you're interested in. Warranties for our refurbished units vary based on brand and model, but your warranty will be expressly stated on the invoice. Our typical warranty for refurbished units is 30 days parts and labor, calculated from the day your copier leaves our warehouse facility. Consumables such as toner, developer, and drums are not covered under warranty.

What forms of payment do you accept?
We accept cash, checks, Visa, Mastercard or we can arrange low cost leasing options.

Do you provide local or national service/maintenance?
We are committed to providing quality service ourselves in the immediate San Francisco Bay Area through our own service department.

Please consult our various links for your nearest service centers available throughout continental United States.

Why are your refurbished units much better than other dealers?
The condition and performance of our refurbished units are far superior to other refurbished units on the markter for 2 simple reasons:

1) Our painstaking 20-step review and selection process for acquiring only the highest-quality, mint condition copiers from the top equipment leasing companies.

2) Our exhaustive remanufacturing process, quality control procedures, and testing methods that ensure all copiers are restored to manufacturers' specifications. Please contact our sales department for more information on this detailed process and our exceptional reputation of standing behind every product we sell.

How long will it take to receive?
We generally ship within 72-96 hours after payment is received, and shipping times usually range from 4-9 business days. Please understand that our quality control systems include comprehensive equipment testing and review prior to shipping. It is always in the best interest of the customer to allow adequate time for our technicians to prepare your copier prior to shipment.

 

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